1. Policy Overview

At Aitson Systems Pvt. Ltd. (“Aitson”, “we”, “our”, or “us”), most of our services involve custom engineering, consulting, and system development. Because these services require dedicated planning, technical effort, and resource allocation, refund eligibility depends on the stage of engagement and the nature of the work performed.

This Refund Policy explains the circumstances under which refunds may be considered.

2. Refunds for Engineering and Development Services

2.1 Before Work Begins

If a client cancels a project before any engineering work has started, a refund may be issued after deducting any administrative or planning costs incurred during project preparation. These deductions may be up to 10% of the agreed project value.

2.2 After Project Work Has Started

Once project execution has begun, work completed up to the cancellation date will be billed accordingly.

In such cases:

Refunds may be issued only for the portion of work that has not yet been performed
Charges will apply for completed milestones, planning, architecture design, or development already delivered

All refund calculations will be determined based on the actual progress of the project.

2.3 After Project Delivery

After a project or system has been completed and delivered to the client, refunds will generally not be issued.

Exceptions may be considered only if there is a significant failure to meet the obligations explicitly defined in the service agreement.

3. Consulting and Advisory Services

Consulting sessions, architecture reviews, and advisory services require preparation and dedicated time from our engineering team.

Once a consultation session has been conducted, the service is non-refundable.
If a scheduled consultation is cancelled at least 48 hours in advance, clients may choose to either reschedule the session or request a refund.
Cancellations made with less than 48 hours’ notice may incur a cancellation fee of up to 50% of the consultation fee.

4. Ongoing or Subscription-Based Services

Some services may be offered on a recurring or subscription basis, such as infrastructure management, system maintenance, or technical support.

For such services:

Clients may cancel the subscription at any time.
Service will continue until the end of the current billing cycle.
Payments already made for the current billing period are non-refundable.
Future billing will stop after cancellation confirmation.

5. How to Request a Refund

If you believe you are eligible for a refund, you may submit a request by contacting us with the following details:

Your name or company name
Project or service reference number
Description of the issue or reason for the refund request
Any relevant documentation supporting your request

Refund requests should be sent via:

Email: [email protected]
Phone: +91 86918 97777

Once received, we will review the request and typically respond within 5–7 business days.

6. Non-Refundable Situations

Refunds are generally not available in the following cases:

Completed and delivered development work
Consultation or advisory services already conducted
Third-party software licenses or services purchased on behalf of the client
Expenses incurred for integrations, infrastructure setup, or external APIs
Services that have already been accessed, used, or approved by the client

7. Refund Processing

If a refund request is approved:

Refunds will normally be processed within 10–15 business days
Refunds will be issued through the original payment method used for the transaction
Bank processing times may vary depending on the financial institution

A confirmation will be sent once the refund has been processed.

8. Disputes and Resolution

If there is any concern regarding a project or service, we strongly encourage clients to contact our team first to resolve the issue directly.

Initiating payment disputes or chargebacks without prior communication may lead to additional administrative procedures and could affect future engagements with Aitson.

9. Uncontrollable Circumstances

Aitson is not responsible for delays or disruptions caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Government restrictions
Internet or infrastructure outages
Global disruptions or emergencies

Such circumstances may impact project timelines but do not automatically qualify for refunds.

10. Updates to This Policy

We may revise this Refund Policy periodically to reflect operational changes or legal requirements.

Updated versions will be published on this page along with a revised “Last Updated” date.

11. Contact Information

For any questions related to this Refund Policy, please contact:

Aitson Systems Pvt. Ltd.
Sector No 18, Flt C5-8/8, Node, Cidco Colony, Panvel
Raigarh (MH), Panvel, Maharashtra, India, 410206

Email: [email protected]
Phone: +91 86918 97777 | +91 98195 75742